Grievance Form


Member Grievance Form


• Para hablar con un representante de SFHP en español, llámenos al 1(415) 547-7800, de lunes a viernes, de 8:30am a 5:30pm.
• 如需與一名 SFHP 代表使用中文交談,請在週一至週五的上午 8:30 至下午 5:30 致電 1(415) 547-7800 聯絡我們。
• Để trao đổi với đại diện SFHP bằng Tiếng Việt, hãy gọi chúng tôi theo số 1(415) 547-7800, Thứ Hai-Thứ Sáu, 8:30 sáng đến 5:30 chiều.
• Чтобы поговорить с представителем SFHP на русском языке, звоните нам по телефону 1(415) 547-7800 с понедельника по пятницу с 8:30a.m. до 5:30p.m.
• Upang makausap ang isang kinatawan ng SFHP sa Tagalog, tumawag sa amin sa 1(415) 547-7800, Lunes hanggang Biyernes, 8:30 ng umaga hanggang 5:30 ng hapon.

11-digit SFHP Member ID number.



Please provide your phone number and/or email address so that we can contact you regarding this issue.



Request of expedited grievance:
  Please describe why waiting more than three days for an answer from us will hurt your health (use and attach additional sheets if necessary). You might qualify for an expedited grievance or appeal.

Important Message From the Department of Managed Health Care

The California Department of Managed Health Care is responsible for regulating health care service plans. If you have a grievance against your health plan, you should first telephone your health plan at 1(415) 547-7800 or 1(800) 288-5555 and use your health plan’s grievance process before contacting the department. Utilizing this grievance procedure does not prohibit any potential legal rights or remedies that may be available to you. If you need help with a grievance involving an emergency, a grievance that has not been satisfactorily resolved by your health plan, or a grievance that has remained unresolved for more than 30 days, you may call the department for assistance. You may also be eligible for an Independent Medical Review (IMR). If you are eligible for IMR, the IMR process will provide an impartial review of medical decisions made by a health plan related to the medical necessity of a proposed service or treatment, coverage decisions for treatments that are experimental or investigational in nature and payment disputes for emergency or urgent medical services. The department also has a toll-free telephone number 1(888) 466-2219 and a TTY line 1(877) 688-9891 for the hearing and speech impaired. The department’s internet website has complaint forms, IMR application forms and instructions online.